Unlock iPhone Self Service Online Tool

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Created: 08/19/12
Last Edited: 12/04/12
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Description
PROJECT DATE: 2012
IN-HOUSE: AT&T
This tool improves the unlock process for iPhone customers. Until now, customers who completed their contract oblications with AT&T and wanted to unlock their iPhones had to call or email service and support. This new self service tool makes it effortless for a customer to request an unlock and more efficient for AT&T's Customer Service Partners to serve these customers. This tool also allows for non AT&T customers to also unlock their iPhone too.
  • DEVICE OPTIMIZED
  • WEB PORTAL — Desktop Browser Default View for Existing Customers
  • ENTER PASSCODE
  • AGREE TO TERMS AND SELECT SUBMIT
  • FORM VALIDATION ERROR MESSAGING
  • WEB PORTAL — Non AT&T Customers Must Fill out Additional Fields (Form Validation in Realtime)
  • FORM COMPLETION ACTIVATES SUBMIT BUTTON
  • CONFIRMATION SCREEN
  • MOBILE OPTIMIZED FLOW — Top
  • MOBILE OPTIMIZED FLOW — Middle
  • MOBILE OPTIMIZED FLOW — Bottom

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