PERSONA: Noel, an IT support tech at a global law firm, has just diagnosed a broken network card in an end-user’s system. On his My Premier Android app, he looks up the service tag
and quickly orders a replacement, as well as a new copy of Adobe Acrobat Pro, per the
FULL ACCESSOn the app home screen, Noel taps Support. He wants to find acomponent compatible with the end-user’s system. So on the Support screen, he taps Service Tags.
Users can customize the app home screen using the phone’s built-in menu button.
Noel can now search or browse for products and information relevant to the Service Tag. He can also view system configuration by tapping on th details button. A few quick selections from the menu nav and his catalog is narrowed down to exactly what he needs.
SPOKE & HUB
He sees compatible networking/wireless parts for the system, and he taps the green (+) symbol next to one to add it to his cart. NOTE: an orange notification now appears on the cart icon in the top left.
Noel‘s customer has also requested some new software (a new coy of Acrobat Pro). Noel taps the My Premier icon, and he is back on the homescreen where he can select Shop.
To make sure he knows all his options, he deselects the 'Only Premier Catalog' filter check mark, then taps the microphone icon to start a voice search. Noel says, "Acrobat Pro"
RESULTS & CHECKOUT
A list of options appear with choices from both his Premier
catalog and the Dell.com S&P
catalog. He taps the green (+) symbol next to the item he wants to add
it to his cart
. Then he taps the cart symbol to view his cart
The drop-down arrow in the search field is a Google voice
search feature that allows the user to choose from
other possible search terms. A gray bar in the left margin indicates that the item is not part of the customer’s Premier
Noel is ready to place this order, so he taps Checkout.